Help Center & Frequently Asked Questions (FAQ)
Effective Date: January 2026
Welcome to the WorkplaceTechHub Help Center. This page is designed to answer common questions about ordering, shipping, returns, warranties, refurbished products, and B2B purchases from Timax International LLC. The information below reflects industry standards and marketplace best practices.
Orders & Payments
How do I place an order?
You can place an order directly through www.workplacetechhub.com by adding items to your cart and completing checkout. Orders may also be placed through authorized marketplaces such as Amazon or eBay.
What payment methods are accepted?
We accept major credit and debit cards and other payment methods as displayed at checkout. Payments are processed securely by third-party payment processors.
Can I change or cancel my order?
Orders begin processing quickly. Requests to change or cancel an order must be submitted as soon as possible. Once an order has shipped, it cannot be canceled and must follow our Returns & Warranty Policy.
Shipping
How long does processing take?
Orders are typically processed within 2 business days after payment confirmation, excluding weekends and holidays.
How long does delivery take?
Once shipped, delivery generally takes 5–7 business days, depending on the destination and carrier. Delivery times are estimates and not guaranteed.
Will I receive tracking information?
Yes. Tracking information will be provided once your order has shipped, where available.
Do you ship internationally?
International shipping availability will be displayed at checkout if supported. Additional customs duties or taxes may apply and are the responsibility of the buyer.
Returns & Refunds
What is your return window?
Returns must be requested within 15 calendar days of delivery unless otherwise stated.
Are restocking fees charged?
Yes. Restocking fees may range from 50% to 100% depending on the condition of the returned item, missing components, or signs of use.
What evidence is required for a return?
To process a return, we require: - A photo of the returned item - A photo of the serial number (if applicable) - A photo of the item inside the open box - A photo of the packaging - A photo of the return shipping label
How long do refunds take?
Approved refunds are issued to the original payment method after inspection and processing. Timing may vary depending on your payment provider.
Warranty
Do new products come with a warranty?
New products may be covered by a manufacturer’s warranty. Warranty terms are set by the manufacturer unless otherwise stated.
Do refurbished products include a warranty?
Yes. Unless otherwise stated, refurbished products include a limited 30-day functional warranty from the date of delivery.
What is not covered under warranty?
Cosmetic wear, battery degradation due to normal use, consumables, and damage caused by misuse, accidents, liquid exposure, or unauthorized repair are not covered.
Refurbished Products
What does “refurbished” mean?
Refurbished products are pre-owned items that have been professionally inspected, tested, and restored to full working condition.
How are refurbished products graded?
Refurbished products are graded using our published Refurbished Product Grading Scale (e.g., Like New, Very Good, Good). Cosmetic condition does not affect functionality unless disclosed.
Will refurbished items look new?
Appearance varies by grade. While functionality is verified, refurbished items may show cosmetic wear consistent with their grade.
Accounts & Security
Do I need an account to place an order?
An account may be required for certain purchases or services. Creating an account allows you to track orders and manage returns.
Is my information secure?
We use reasonable security measures to protect customer data. Payment information is handled by secure third-party processors.
Marketplaces
What if I purchased through Amazon, eBay, NewEgg, or Walmart Marketplace?
Orders placed through third-party marketplaces are subject to the applicable marketplace’s policies. In case of conflict, mandatory marketplace rules apply.
Contact & Support
How do I contact customer support?
For questions, support requests, or B2B inquiries, please contact:
Timax International LLC
220 NW 3rd Ave
Hallandale Beach, FL 33009
Support instructions or forms may be provided upon request.
Policy Updates
This Help Center and FAQ may be updated periodically to reflect changes in operations, policies, or legal requirements. Updates are effective upon posting.
